Rogers and Me Part 2: When You Have A Monopoly I Guess You Don't Have to Tell Your Customers What They Are Paying For

After my original attempts to get Rogers to answer my questions via e-mail failed I posted my questions to Google Drive (originally Google Docs) and tweeted the location to them and finally got answers via Twitter, 140 characters at a time.

That brought me to the next stage of the decision making process, which was deciding between the Digital Plus and VIP packages. So that should be easy - go to the Rogers website and see just what the differences between the two packages are. Not so easy I discovered. I expected to find a listing and description of the Basic package, and then what Digital Plus adds, and then what VIP adds. But it does not work that way. They only list the full complement of channels for each package and you have to go through them yourself to determine just what additional channels you get with the each package and then you only have a list of names. So then I went looking on the Rogers web site to find descriptions of the channels they wanted me to pay to subscribe to, without success so, I tweeted @RogersHelps again, resulting in this exchange.

Richard W. Woodley ‏@the5thColumnist @RogersHelps is there a place on your website where I can find a DESCRIPTION of all the channels in the VIP package, not just list of names

Nicolas @ Rogers ‏@RogersNicolas @the5thColumnist Hi Richard, I'm afraid we don't have a description of each channel individually.

Richard W. Woodley ‏@the5thColumnist @RogersNicolas rather astounding that you can't provide customers with a description of what you're trying to sell to them @RogersHelps

So I did my own research and made my own list which I posted to Google Drive here and I am still considering my options. But it is rather astounding that they expect people to buy a package without knowing it's contents, and more so that they can get away with it. The power of a monopoly.

Rogers and Me: Father Corporation Knows Best in Mister Rogers Neighbourhood

I prefer to deal with companies using email because it allows me to carefully ask questions and carefully consider the answers before asking follow-up question, as well as providing a written record of the information received.

I was quite surprised to find that Rogers Communications, which considers itself to be the best Internet service in the country, does not provide a means for customers to communicate with them via e-mail.

I searched Rogers website looking for an e-mail address for customers to ask questions about upgrading our analog cable TV service to digital and could not find any. The only place that had any sort of form for submitting questions to get an email response was here - https://www.rogers.com/web/content/contactus - and the closest form was for for Cable Media Relations, hardly the place for customer information requests.

I then queried the @RogersHelps Twitter account and was told first that Rogers didn't answer customer questions by email and then a further response referred me back to the same place on the website so I submitted the questions with no answer after a week, and none expected.

I am aware that Rogers has telephone and live chat help available and I know some customers prefer that. However, as stated above, I prefer to use e-mail to deal with companies I do business with.

Perhaps I am being stubborn and should just trust that the big corporation knows best how I should communicate with them but I believe that companies should let their customers choose which way to communicate with them, as long as it is reasonable and normal, which of course email is, in fact being the norm with most companies. Twitter on the other hand may be trendy and an effective way for customers to get a corporations attention but it is not an effective medium for seriously asking and answering complex questions.

These are the questions we are trying to get an answer to from Rogers.

The first question is about the PVR purchase and rental options. We noticed a rent to own option of $15 a month for 36 months which was appealing because by renting we do not have to buy a PVR outright that only works with Rogers if we want to change TV providers but yet if we are happy with the service after 36 months we own the PVR and have no more rental payments. However we also noticed a $25 rental option without purchase after 36 months. Why would anyone opt to pay more to get less. My best guess is that the $15 rent to own option is really not a rent to own option but simply a financing option and we are committed to keep paying for 36 months no matter what. Can you tell us what the differences between the $25 rental forever option and the $15 rent to own after 36 months option are.

Oh, and does the $500 PVR come with the recommended HDMI cable, or is that extra.

We understand there is a $50 installation charge. Is it possible to do the install ourselves by picking up the necessary outlet signal splitter and digital boxes at one of your stores, or having them delivered to us.

Also is it possible to connect TVs to the additional outlets without a digital box and get the basic analog channels on it.

Also if it is possible can I indicate all this during the online ordering process.

So we are left considering our options as to whether to just do as we are told by Rogers, who obviously believes they, not their customers, knows best, or simply seek out a different Television Service Provider who has more respect for their customers.

Osama and Katrina as Agents of God

Well, I’ve been doing it again - channel flipping and stopping on the religion channel (VisionTV). Last evening I heard a preacher going on about how Hurricane Katrina and terrorist attacks are god’s punishment for the United States godlessness:

Will the United States continue to experience more Katrina-like hurricanes, earthquakes and other natural disasters. Will we continue to experience the attacks of terrorism. My friends, history in the Bible has demonstrated over and over that when nations reject the god of creation they will be judged.

At the end of the show I was directed to the website for Tomorrow's World - Magazine and Television program. And what did I find there.

Highlighted at the top of the page was an article entitled: The Plain Truth About Homosexuality. I will not repeat it here except for a short excerpt that struck me as “amusing”.

What do they seek to accomplish? Jesus Christ said, "You will know them by their fruits" (Matthew 7:16). What are the actual "fruits"—the results—of the homosexual lifestyle?

Trust me the rest of the article is not amusing, but filled with pseudo science and pure and utter hate propaganda.

There is more interesting stuff to be found on this website, such as references to the mainstream churches this organization shares the channel with:

Martin Luther's earliest New Testament translations include many illustrations picturing the "Whore of Babylon" as the Roman Catholic Church. Describing this widely understood interpretation, Roland Bainton tells us: "Fallen Babylon is plainly Rome" (Here I Stand, p. 258).

Countless Protestant books, pamphlets, and tracts make that same identification today. They brand the Roman Catholic Church as the "great Whore" of Revelation 17.

But, it must be admitted, most Protestant denominational writers have stopped making this identification. After publishing those editions of the Bible, and pamphlets and tracts, they suddenly came to the embarrassing realization that they were telling on themselves!

For the corrupt Roman "mother" church has given birth to harlot daughters! If the clear, consistent principles of scriptural identification are to be honestly applied, the Protestant churches are "harlot daughters" of a paganized, apostate Rome!

They came out of her in protest. But, as we have clearly seen, they retained most of her pagan doctrines and concepts. They are still following Rome's example of mixing in the politics and wars of this world. And we have seen abundant Protestant testimony that they recognize she is their "mother" church!

This program is on Basic Cable. If I want to get basic Canadian Network television as well as Newsworld I have to buy this package and pay for this garbage and this hate.

Why am I forced to pay for the “Superstition Channel” with my Basic Cable, but if I want any of the educational or science channels like Discovery Channel, The Learning Channel or History Channel I have to buy another package.

Does nobody monitor the garbage these religious organizations are promoting. Are there no standards as to who is allowed on the Basic Cable channels that we have to pay for to get Canadian Network television.

I am beginning to think that we really need an investigation into just what is on Vision TV. Even if they keep the worse stuff off the channel and on their websites should these organizations really be given prime space on Basic Cable television.