Rogers and Me: Father Corporation Knows Best in Mister Rogers Neighbourhood

I prefer to deal with companies using email because it allows me to carefully ask questions and carefully consider the answers before asking follow-up question, as well as providing a written record of the information received.

I was quite surprised to find that Rogers Communications, which considers itself to be the best Internet service in the country, does not provide a means for customers to communicate with them via e-mail.

I searched Rogers website looking for an e-mail address for customers to ask questions about upgrading our analog cable TV service to digital and could not find any. The only place that had any sort of form for submitting questions to get an email response was here - https://www.rogers.com/web/content/contactus - and the closest form was for for Cable Media Relations, hardly the place for customer information requests.

I then queried the @RogersHelps Twitter account and was told first that Rogers didn't answer customer questions by email and then a further response referred me back to the same place on the website so I submitted the questions with no answer after a week, and none expected.

I am aware that Rogers has telephone and live chat help available and I know some customers prefer that. However, as stated above, I prefer to use e-mail to deal with companies I do business with.

Perhaps I am being stubborn and should just trust that the big corporation knows best how I should communicate with them but I believe that companies should let their customers choose which way to communicate with them, as long as it is reasonable and normal, which of course email is, in fact being the norm with most companies. Twitter on the other hand may be trendy and an effective way for customers to get a corporations attention but it is not an effective medium for seriously asking and answering complex questions.

These are the questions we are trying to get an answer to from Rogers.

The first question is about the PVR purchase and rental options. We noticed a rent to own option of $15 a month for 36 months which was appealing because by renting we do not have to buy a PVR outright that only works with Rogers if we want to change TV providers but yet if we are happy with the service after 36 months we own the PVR and have no more rental payments. However we also noticed a $25 rental option without purchase after 36 months. Why would anyone opt to pay more to get less. My best guess is that the $15 rent to own option is really not a rent to own option but simply a financing option and we are committed to keep paying for 36 months no matter what. Can you tell us what the differences between the $25 rental forever option and the $15 rent to own after 36 months option are.

Oh, and does the $500 PVR come with the recommended HDMI cable, or is that extra.

We understand there is a $50 installation charge. Is it possible to do the install ourselves by picking up the necessary outlet signal splitter and digital boxes at one of your stores, or having them delivered to us.

Also is it possible to connect TVs to the additional outlets without a digital box and get the basic analog channels on it.

Also if it is possible can I indicate all this during the online ordering process.

So we are left considering our options as to whether to just do as we are told by Rogers, who obviously believes they, not their customers, knows best, or simply seek out a different Television Service Provider who has more respect for their customers.

Stop Signs as Yield Signs for Cyclists - Ontario Cycling Strategy and The Idaho Experience

The following, based on a previous blog post, was submitted to the Ontario Cycling Strategy public consultation process.

Stop Signs as Yield Signs For Cyclists - The Idaho Experience

I am proposing that as part of the Ontario Cycling Strategy the Highway Traffic Act be amended to adopt the policy that has worked successfully in Idaho, and that is allowing cyclists to treat Stop signs as Yield signs.

There are already some differences in how the Highway Traffic Act applies to motor vehicles and bicycles, such as the requirement that bicyclists stay to the right and allow motor vehicles to pass, unless it is dangerous to do so. I would like to suggest another difference be implemented and that is the Idaho practice of allowing bicyclists to treat stop signs as yield signs.

The main difference between a bicycle and a motor vehicle is that a bicycle is human powered - having to stop means losing momentum and having to rebuild it again when starting up. This can be particularly frustrating on a hill. The other big difference of course is that a bicyclists is not in a metal cage and thus has a much clearer view all around him than someone in a car. And the biggest difference is that a bicycle is much less dangerous than an automobile.

Experience indicates that allowing bicyclists to treat stop signs as yield signs is safe. As cyclist are going slower to start off with they can easily slow down and check for oncoming traffic without coming to a full stop. The complete stop is what causes the most significant momentum problem. Slowing down enough to check for oncoming traffic allows one to continue, if safe, while conserving considerable human energy.

This policy and legislative change would require a public education policy so that cyclists would know what is expected of them, and motorists would understand the reasoning behind the new Highway Traffic Act provision. Cyclists at the moment realize they could be charged no matter what speed they go through a stop sign. I would expect this new approach would lead to many cyclists being more cautious at stop signs than they now are.

The Idaho legislation states:

IDAHO STATUTES TITLE 49 MOTOR VEHICLES CHAPTER 7

PEDESTRIANS AND BICYCLES 49-720. STOPPING -- TURN AND STOP SIGNALS. (1) A person operating a bicycle or human-powered vehicle approaching a stop sign shall slow down and, if required for safety, stop before entering the intersection. After slowing to a reasonable speed or stopping, the person shall yield the right-of-way to any vehicle in the intersection or approaching on another highway so closely as to constitute an immediate hazard during the time the person is moving across or within the intersection or junction of highways, except that a person after slowing to a reasonable speed and yielding the right-of-way if required, may cautiously make a turn or proceed through the intersection without stopping.

Source, Idaho Statutes: http://legislature.idaho.gov/idstat/Title49/T49CH7SECT49-720.htm

More information on the Idaho legislation and experience can be found here:

Toronto Star Article: http://www.thestar.com/news/gta/article/675301

Bicycling blog: http://bicycling.com/blogs/roadrights/2009/07/28/a-stop-sign-solution/

Bicycle law blog: http://www.bicyclelaw.com/blog/index.cfm/2009/3/7/Origins-of-Idahos-Stop-as-Yield-Law

Bicycle Civil Liberties Union: http://www.bclu.org/stops.html

Hackland Ruling Not About The $3,150

The ruling by Justice Charles T. Hackland was not about the $3150 that Toronto Mayor Rob Ford improperly solicited for his football team but about his arrogant and stubborn insistence that he is above the law.

Matters of law regarding conflict of interest can be subject of interpretation and if after being found to have acted improperly by the city's integrity commissioner Ford had stated that he simply misunderstood the rules and apologized and repaid the funds as ordered that would have been the end of it.

But Mayor Ford did not misunderstand the rules, he totally ignored them by being wilfully ignorant of them. Mayor Ford as a city councillor and as mayor should have been aware of the concept of conflict of interest and should have read city council's code of conduct. To have total disregard for the rules that apply to such a position of trust is inexcusable.

The Mayor then went on to not only attend the Council meeting dealing with the matter but engaged in discussion and voted on the matter, an act that even the least informed follower of municipal affairs understands is a conflict of interest. For an elected official to claim he did not understand that is truly unthinkable and unbelievable and the court did not believe the "I really am that stupid" defence.

While Rob Ford may have a right to appeal this decision, any politician with any integrity in these circumstances would ask to be relieved of his duties and have the Deputy Mayor take over the functions of the Mayor until he cleared his name. But Rob Ford has throughout this debacle and his whole career shown that he has no integrity at all and it will be up to Toronto City Council to relieve Rob Ford of all his duties and responsibilities as Mayor.

There is no conspiracy here. It is simply Rob Ford's continuous unprofessional conduct that has brought him to where he is.

The principles involved here are way more important than the $3,150.

America The Ugly

With friends like this Romney doesn't need enemies:

It's enough to make an atheist want to believe in god so we can call on him to save us from them, but as they tell us, and so fervently believe, he is on their side, their vengeful hateful god.

Jian on Bullying for Amanda

Jian's essay: Amanda Todd, and bullying | Q with Jian Ghomeshi | CBC Radio

From the House of Commons

Readers are advised not to switch to full youtube view and not to read the comments

Ed Broadbent on Income Inequality

Rick Mercer on the Low Wage Economy

"Wake The Fuck Up" - Most Effective Use of the "F-Word" Ever

The Lime Kiln Technical Trail Will Never Be The Same

Today we finally had the opportunity to hike the Lime Kiln Technical Trail for the first time since the Lime Kiln area fire in the Stony Swamp Conservation Area.

(click on map to enlarge)
Things are looking pretty good for the first part of the trail, although you start to see larger and larger signs of fire as you look alongside the trail and then you are in the middle of the Fire Zone. At that point on the map you can see the hike diverging somewhat from the trail as we tried to follow the trail on the GPS and keep watch for the silver Rideau Trail triangles (silver because in most cases the blue paint was removed due to the heat of the fire). Most of the trail within the Fire Zone was unrecognizable although there were a few recognizable trail features along the route we followed.

The fire zone ended shortly before one of the fire roads crossed the trail. At that point the trail continues on the other side of the fire road but due to all the debris pushed up alongside the road we were unable to follow the trail. Knowing it reconnected further along the Fire Road we continued following the road, intending to follow it back from the other end, but when we reached that location we again had the problem of the piled up debris hiding the entrance into the trail, so we ended up missing about 200 metres of trail. After that the Fire Road wiped out most of the trail except for a short portion that ran just alongside it just before the Lime Kiln Bridge.

My guess would be, taking into account the first section of trail, and the section we by-passed, plus the short section of trail at the end, that close to 50% of the trail might be intact in it's original condition. The other 50% will probably need extensive rehabilitation and some of the technical features might never be recovered.

My inclination, however, would be that it would be best to let the natural environment and vegetation recover on it's own before attempting to rebuild the trail. We did notice that there already appeared to be some new growth within the fire zone and on the fire roads. At the appropriate time I would hope that the National Capital Commission (NCC) would consult with all trail users, including mountain bikers, in developing a trail rehabilitation plan.


(select 720p to view in high definition and full screen to view full screen)

Martha Webber on the Destruction of the Beaver Pond Forest

Martha Webber, renowned Kanata/Ottawa botanist, naturalist and educator, wrote the following in response to the news of the final complete clear-cutting of the Beaver Pond Forest in the South March Highlands. It is posted here with her permission.

Is there no way to end the destruction? This old growth forest is not only a refuge for wildlife, First Nation artifacts, but unique in its location within an urban boundary. Ottawa's version of Algonquin park, with trails accessible by foot, bike or public transit in use year round by residents and guests to the city. The "lungs of the world", so called because of air purification, reflected in the health of our citizens. Even on the hottest days of summer, those who walk its trails benefit from clean, fragrant air and escape from constant city noise. Autistic children respond well to this, all of us benefit. Such a walk in Japan is called "forest bathing" for stress reduction and health support. There is still sufficient forest standing to become a city park which would soon recover the cost as an ecotourism attraction.

There are already more new families in proliferating developments than there are schools and other supports available. No consideration is given to endangered plants and animals, even to flora and fauna in general. They have no rights when measured against development money and influence. So much money is available today for major city projects, if some could be postponed ? A forest must be a certain size and quality to support a viable wildlife food chain, and ours is being decimated.

There is so much money being spent in this city today, some of these targets could be postponed for a while. A layer of smog already overlies the city on hot days, without the ancient forest we will require some sort of filter to breathe, as in other major cities like Mexico City, or Toronto, and children and seniors will be especially at risk.